Return Policy
Return & Exchange Policy
Thanks for your purchase! We want you to love your new lamp. If you are not entirely satisfied with your purchase, we are here to help.
Return Window
You have 30 days from the date you receive your lamp to request a return or an exchange.
Eligibility & Condition
To be eligible for a full refund or exchange, your lamp must meet the following criteria:
- Unaltered condition: The lamp must not have cut cords, stripped wires, or any modifications to the electrical components.
- Original packaging: The lamp must be packed securely in its original box with all included parts.
- Unused state: The item must show no signs of cosmetic damage, wear, or installation.
Return Shipping & Fees
- Shipping Costs: Customers are responsible for paying their own return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
How to Initiate a Return
- Contact us at [Your Email Address] or through our contact page with your order number and reason for return.
- If your return is approved, we will send you packing instructions and the return shipping address.
- Securely pack your lamp to prevent breakage during transit.
- Drop off the package with your chosen carrier and provide us with the tracking number.
Refunds
Once we receive and inspect your lamp, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.